Day by day customer’s expectation from HMSI Dealers in terms of better services is increasing. In such a competitive era, it is very important for any automobile dealer to deliver the service which can meet the customer’s expectation and achieve the customer’s delight.
In Metro and Mega cities, life has become very fast. It has become difficult for our customer to get time for free/paid service. For such customers Evening 8 to Morning 8 is the best suitable time for service of their vehicles.
- Round the Clock service on all days of the week
- Freedom to get your vehicle serviced at your time
- Freedom to get your vehicle serviced on any day of the week
Methodology
- Separate Service team of :
- One Supervisor
- Two Technician
- One Helper
To work 8.00PM to 8.00AM
- Separate Parts kit (of fast moving parts & oil) will be given to that team.
- Response would be reviewed on monthly bases and resources will be increased accordingly.
- Separate reporting format is given to night shift staff
- Manpower would be rotated every fortnightly for night shift.
